Housing Ombudsman’s report:


“It will be appropriate for the landlord to apologise to the resident and make a compensation payment to recognise the distress and inconvenience these failings are likely to have caused him.”


“The Service has also made an order that the landlord is to carry out a review of its handling of this case and create an action plan designed to set out a framework of how it will appropriately respond to any reports the resident may make in the future.”

December 2023